In class we have been talking about quality–no doubt a needed discussion as we enter the workforce.
Six Sigma, Lean, Lean Sigma, IHI, Baldridge. And the countless other programs/iterations/combinations/mash-ups in existence.
But any quality program discussion necessitates other conversations. Importantly: 1) implementation and 2) sustenance.
No doubt any health care worker has been through some sort of the “flavor of the month” experience except for maybe a select, chosen few.
Seth‘s post gives it straight, “I don’t want to use a tool unless I’m going to use it really well. Doing any of these things halfway is worse than not at all. People don’t want a mediocre interaction.”
Partially implemented and poorly sustained quality programs damage the patient interaction.
Why don’t we ask, “are we fully, top-priority-like, completely committed to this?” when it comes to implementation…er, real implementation?
