Does your organization teach the fundamentals? Regularly? Here’s Don Shula on the great Paul Brown (from a WSJ article in 2008):
On the first night of training camp, he would dictate – and you’d have to write down long-hand – the fundamentals of football: how to run, how to catch, how to carry the ball. He did that every year. Otto Graham [Cleveland’s star quarterback] had been there 10 years and he’s in there doing it with the rookies.
Happy almost 2010. Here’s to hoping your 2009 was a good one.
For those of you with a little extra time to read and think over the holidays, I think Tony Hsieh’s (CEO of Zappos) post titled “Your Culture is Your Brand” is the perfect thought to enter 2010: what will you do differently this year?
Yikes. GOOD compares current spending on chronic disease treatment to projected spending on chronic disease treatment.
I think organizations today pretty well understand that an engaged workforce means a more productive workforce. Understanding, however, has not made engagement reality. That lack of execution thing keeps coming back…
From the Deloitte Shift Report 2009 (emphasis added):
We also discovered that, despite some variations across industries, 75 to 80 percent of the workforce lacks passion for the work they perform on a daily basis. This is particularly significant given the strong correlation between Worker Passion and more active participation in knowledge flows. If companies are serious about more effective participation in knowledge flows, they must find ways to draw out greater passion from their workers.
via Ed Cotton
I think there’s a perception that the empowered patient has a profile most prominently related to age, younger being more likely. Not always the case. Read the story of Tom Peters’ aunt, she asked questions and insisted upon answers to turn a potentially bad story into a good one, except that the whole process is an indictment on the problems of healthcare.
The story of Paul Levy asking the staff of BIDMC last year to make difficult decisions in order to save jobs is one of my favorite healthcare stories ever. Here’s an optimistic update.