A healthcare organization that thinks it’s difficult to control employees now hasn’t seen anything yet. Signal vs. Noise:
A lot of companies seek to control employees. They have handbooks and policies. They monitor emails. They make rules about what’s allowed and what’s forbidden.
But “control” is a tricky thing. The tighter the reins, the more you create an environment of distrust. An us vs. them mentality takes hold. And that’s when people start trying to game the system.