“How can we get 2x the efficiency and better NPS scores with half the people?”

What’s your biggest aspiration for healthcare?

Whenever you see the jobs report coming out from the federal government, healthcare is always in a huge boom. We’re hiring people like there’s no tomorrow and we’re hiring those people because our processes are becoming more and more complex. But we’re going to reach a point where adding people creates no new value; rather, it just maintains the complexity. Really, what I want to say is this: “How can we get 2x the efficiency and better NPS scores with half the people? How do you maintain the humanity of good, old-fashioned healthcare in a world that could be made more efficient through technology and a redesigned process?”

Design Everything: Conversations with Jay Parkinson, MD (Part 1)